Refunds & Returns Policy

Effective Date: 12/20/2024

At WestKoast Botanicals, customer satisfaction is our top priority. While we strive to provide the highest quality products, we understand that there may be rare instances where you are not completely satisfied. Below is our policy regarding refunds and returns:

1. Returns

We do not accept product returns under any circumstances. To address any concerns with your purchase, please refer to the Replacement or Refund sections below.

2. Replacements

If you are unsatisfied with a product, you must notify us within 7 days of receiving your order. Please include the following details when reporting your concern:

• Your order number

• A description of the issue

• Photos or other supporting evidence, if applicable

Once your claim is reviewed and approved, we will provide a replacement for the product.

3. Refunds

Refunds are handled on a case-by-case basis. If you believe a refund is warranted, please contact us with the same details as outlined above for replacements. After reviewing your claim, we will determine whether a refund is appropriate and notify you of the outcome.

4. How to Contact Us

To report an issue or inquire about a replacement or refund, please email us at admin@westkoastbotanicals.com or use our contact form on the website. Be sure to include all necessary details to expedite the review process.

Thank you for choosing WestKoast Botanicals. We appreciate your understanding and cooperation as we work to ensure your satisfaction.