Shipping/Returns Policy:

Last Updated:08/16/2023

1. Age Restriction

Our products are not for use by or sale to persons under the age of 21. By placing an order, you certify that you are 21 years of age or older.

2. Shipping Restrictions

Due to legal regulations, we do not ship to areas where kratom is banned. Please check our list of restricted areas before confirming your order:

Within the U.S.:

• Alabama

• Arkansas

• Indiana

• Rhode Island

• Vermont

• Wisconsin

• Sarasota County

• Union County

• Malheur County

• Denver, CO

• San Diego, CA

• City of Oceanside, CA

• Jerseyville, IL

• Alton, IL

• Columbus, MS

International Restrictions:

Shipping to the following countries where kratom is prohibited is not possible:

• Australia

• Burma

• Denmark

• Finland

• Israel

• Lithuania

• Malaysia

• Myanmar

• Poland

• Romania

• South Korea

• Sweden

• United Kingdom

• Vietnam

3. Shipping Procedures

Once your order is received, we aim to process it within [X days] and will provide you with a tracking number upon dispatch. We always strive to ensure prompt delivery, but understand that delivery times may vary based on the destination.

4. Returns & Refunds

If our products do not meet your satisfaction, please get in touch with our customer service within [X days] of receiving your purchase. Items to be returned should be in their original condition. After we receive and inspect the returned product(s), we will initiate your refund.

Please be informed that:

• The customer will bear the return shipping costs.

• Refunds may take up to 10 days to process and be reflected in your statement.

5. Contact Information

If you have queries or require more details regarding our Shipping/Returns policy, please contact:

WestKoast Botanicals, LLC.  

Email: Support@westkoastbotanicals.com

Phone: 971-377-4733